Gaining quality improvement

Organisations that use standards and accredited conformity assessment have higher levels of satisfied customers, more efficient ways of working, better control of their costs, and greater control over their internal processes and competence of staff.

Standards and accredited conformity assessment can therefore help to improve the quality of products and services, strengthen the resilience of IT systems and resources, manage assets better, and improve the attractiveness of your products and services in the market. These case studies, research papers and supporting material show how businesses are gaining internal benefit and improved quality assurance.

The Footwear Technology Center of La Rioja (CTCR) increase it’s turnover by 50% with ENAC Accreditation

The Footwear Technology Center of La Rioja (CTCR) increase it’s turnover by 50% with ENAC Accreditation

Established in 2007, the Footwear Technology Center of La Rioja (CTCR), has strengthened its position after achieving accreditation with ENAC (1299/LE2460) for IS0/IEC 17025 standard, as well as being recognised as a Notified Body in accordance with the Regulation (EU) 2016/425. A year after achieving accreditation, CTCR had focused efforts on their physical laboratories in […]


University Health System generates cost savings from ISO 55001

University Health System generates cost savings from ISO 55001

University Health System (UHS) in San Antonio, Texas achieved accredited certification to ISO 55001 Standards. UHS is a nationally recognised teaching hospital and network of outpatient healthcare centres, owned by the people of Bexar County in Texas. UHS has been in existence for over 100 years and utilises and maintains state of the art healthcare […]


Scottish Water uses ISO 55001 certification to manage physical assets efficiently and boost customer service levels

Scottish Water uses ISO 55001 certification to manage physical assets efficiently and boost customer service levels

Scottish Water is among the five largest water utilities in the UK, providing regulated water and wastewater services to five million customers in 2.4 million homes and 124,000 businesses. The company, with its headquarters based in Dunfermline, employs almost 3,400 people across Scotland. It operates over 29,000 miles of water mains, 31,000 miles of sewers, […]


Downer gains 47% operational cost saving from implementation of IS0 55001

Downer gains 47% operational cost saving from implementation of IS0 55001

Downer and the Melbourne Cricket Club (MCC) set a new benchmark in achieving and maintaining Australia’s first ISO 55001 (asset management system certification) for the Yarra Park Water Recycling Facility (YPWRF). The facility incorporates a number of innovative design and construction features, and is now recognised with an international standard for best practice, in the […]


Sodexo enables clients to benefit from 20 efficiency, cost reductions and increased reliability

Sodexo enables clients to benefit from 20 efficiency, cost reductions and increased reliability

Using ISO 55001, Sodexo, a leader in quality-of-life services, rolled out a best-practice model for asset management across numerous countries and industries. Typical results of an asset management system include improved control of day-to-day activities and business efficiencies, reduction of risk-related costs, compliance in regulatory activities and reduced failure rates. The tangible results include a […]


Geneva Airport streamline’s its expenditure after achieving ISO 55001 certification

Geneva Airport streamline’s its expenditure after achieving ISO 55001 certification

Following a long and intensive effort to improve the performance of its infrastructure, Geneva’s international airport achieved ISO 55001 certification, thereby enabling it to streamline its expenditure, strengthen its credentials and future-proof its facilities. Using ISO 55001, Geneva’s international airport rolled out a model for asset management and, today, is soaring to new heights. It […]


Gerfor achieves savings of over 5 million dollars annually, with the use of 200 technical standards and management systems

Gerfor achieves savings of over 5 million dollars annually, with the use of 200 technical standards and management systems

Gerfor is a Columbian multinational company serving the plastics and synthetic fibres sector of the petrochemical industry. It is one of the leading South American companies in the production and commercialisation of PVC and CPVC piping’s and fittings for the construction and sewerage industries including tiles, covers, faucets, and solvent cement. On a daily basis, […]


Bentley implemented ISO50001:2011, Energy management systems and reduces energy usage by two-thirds for each car produced

Bentley implemented ISO50001:2011, Energy management systems and reduces energy usage by two-thirds for each car produced

Since 1938, luxury automaker Bentley has housed their entire operations – from design to production to sales – in one historic location in Crewe, England. Throughout the years Bentley has faced the challenge of updating their famous plant to meet the standards of modern motor manufacturing, while at the same time leading the industry in […]


ISO 15189 accreditation helps Bomu Hospital improves testing results and internal efficiency

ISO 15189 accreditation helps Bomu Hospital improves testing results and internal efficiency

In the two years since Bomu Hospital Laboratory gained accredited, it has recorded notable improvements in their performance which Dr. Aabid A. Ahmed, the Bomu Laboratory Director, directly attribute to their ISO 15189 accreditation: The Laboratory is now used as a benchmark for performance, by a number of laboratories in the Coast region who consult […]


OEM parts supplier aims to increase revenue by US$200k with ISO 9001

OEM parts supplier aims to increase revenue by US$200k with ISO 9001

Shogyo International, an OEM supplier of electronic parts experienced, has gained a positive impact from its certification to ISO 9001. The company, which is based in Syosset, NY, looked to adopt ISO 9001 certification due to many of their customers requesting the company be ISO 9001 certified to even bid on projects. In the short […]


Evaluating the impact of ISO 15189 on a histopathology laboratory

Evaluating the impact of ISO 15189 on a histopathology laboratory

The aim of this study was to develop a method to evaluate the impact of the ISO 15189 standard on an Irish public hospital histopathology laboratory. Using a modification of the ISO Methodology method, a laboratory value chain was defined, a process flow was created and, from this, value drivers were determined. Based on the […]


Accredited testing of power cables supports reduction of transmission loss

Accredited testing of power cables supports reduction of transmission loss

Power grids lose nearly 8%, in transmission and distribution, of the power produced at the point of generation. Transmission losses in the UK equate to £1.1 bn annually and could account for as much as 7 425 000 tonnes of carbon dioxide. A project to create a practical transmission cable using capacitative transfer is currently […]


Using accreditation as a leverage for change

Using accreditation as a leverage for change

Independent Vascular Services (IVS) Ltd specialises in the provision of high quality, comprehensive vascular services to both NHS and private sector hospitals in England, UK.  In 2014 IVS became the UK’s first vascular laboratory to gain UKAS accreditation under the Improving Quality in Physiological Services (IQIPS) scheme. IVS used feedback (or non-conformities) comments from the […]


Reducing diving-related accidents

Reducing diving-related accidents

ISO standards help the business to  comply with regulations, in conjunction with third-party certification by an accredited certification body, and they also help demonstrate to potential customers and authorities that they are providing quality services. The lack of any specific national regulations in the diving instructor sector,has led many countries to adopt the ISO series of standards on recreational […]


Up to 28% insurance premium reduction with Health & Safety certification

Up to 28% insurance premium reduction with Health & Safety certification

Italy’s Workers’ Compensation Authority, INAIL, the national governmental institute for insurance against accidents at work, offers businesses up to 28% on the cost of insurance premiums for businesses who hold accredited certification to the Health and Safety management systems standard, OHSAS 18001. INAIL can offer lower premiums as it has seen that OHSAS 18001 has […]


Accreditation reduces the need for regulatory audits and the associated costs

Accreditation reduces the need for regulatory audits and the associated costs

Accreditation of laboratories under the Drinking Water Testing Standard Scheme (DWTS) significantly reduces the burden of Drinking Water Inspectorate (DWI) audits, as the need for the Regulator to routinely audit or inspect the laboratory is removed. Conversely, if a laboratory chooses not to adopt DWTS, they will be subject to risk-based vertical audits, including audits […]


World Bank Group Infographic

World Bank Group Infographic

This short infographic provides data and examples to demonstrate the impact of the National Quality Infrastructure in terms of Enhanced Competitiveness Reduced Testing & Certification Burden Expanded and Open Markets Increased Innovation & Technology Diffusion Improved Efficiency Increased Productivity Gains Safety, Health, Environmental Application A more detailed description of how the QI enhances competition is […]


Research finds link between standards and fatal accident prevention

Research finds link between standards and fatal accident prevention

A study carried out by ISO’s Technical Committees to identify whether standards play a role in preventing accidental fatalities, revealed that country-level participation in the ISO’s technical committees – the group of experts that develops standards – showed that a 1 per cent increase in technical committee participation was associated with a 0.19% decrease in […]


ISO 22000 certified dairy companies significantly outperform the non-certified (2015)

ISO 22000 certified dairy companies significantly outperform the non-certified (2015)

The purpose of the study is to determine the differences between the ISO 22000 certified and noncertified dairy companies with regard to the Hazard Analysis Critical Control Points (HACCP) Food Safety System (FSS) effectiveness. The HACCP FSS effectiveness is defined in this present study as the degree of the achievement of the system objectives (identification, […]


ISO 9001 revision achieves its goals and offers great opportunities (2010)

ISO 9001 revision achieves its goals and offers great opportunities (2010)

This paper highlights the most important benefits, following the revision of ISO 9001 standard. A survey was carried out on over 100 quality managers of ISO 9000 certified organisations in the service and manufacturing sectors of UK industry. The results show the benefits with significantly higher than the moderate score, at 99% confidence level, were: […]


ISO 9000 enhances organisation’s internal and external efficiency (2013)

ISO 9000 enhances organisation’s internal and external efficiency (2013)

This paper highlights the motivations, benefits and the barriers of ISO 9000 certification in Tunisia. The study revealed improvements in conformance to specifications, fewer products returns and fewer customer complaints which led to customer satisfaction. Companies were able to retain a good reputation and image with their customers. The result proves that firms perceived certification […]


Quality results for Greek businesses following ISO 9001 certification (2015)

Quality results for Greek businesses following ISO 9001 certification (2015)

Quality has been identified as one of the competitive strategies for improving business performance in the global market. It is therefore a very important part of the contemporary company in terms of organisational management. The purpose of this paper is to examine the benefits of ISO 9001 certification and the association between them, the level […]


ISO 9001 Accredited companies show better organisational performance than non-accredited (2015)

ISO 9001 Accredited companies show better organisational performance than non-accredited (2015)

The purpose of this paper is firstly to investigate if ISO 9001 certified companies in Iran perform better than non-certified ISO 9001. Second, what is the main motivation of the manufacturing obtaining ISO 9001 certification, i.e., internal or external motivations. And finally, if ISO 9001 certified companies with high scores of internal motivations, show better […]


Environmental performance positive relationship with the operational performance for organisations with ISO 9001 (2015)

Environmental performance positive relationship with the operational performance for organisations with ISO 9001 (2015)

With the objective of testing the positive relationship between environmental performance and operational performance, this research presents the data of a survey conducted with 75 ISO 9001-certified Brazilian companies. The papers results show a company with an ISO 9001 system, implementing environmental practices may be more favourable than firms without ISO 9001 system. This research […]


ISO 9000 Accredited Malaysian companies outperformed non-accredited (2004)

ISO 9000 Accredited Malaysian companies outperformed non-accredited (2004)

This study investigates the motives of corporate performance and evaluates whether ISO 9000 registration impacts corporate performance in a sample of Malaysian companies. A performance evaluation model was developed based on four predictor variables that include return on sales (ROS), lender security, free cash flow and economic value added (EVA). The results indicate that the […]


ISO 9000 delivers success to manufacturing organisations in Saudi Arabia (2006)

ISO 9000 delivers success to manufacturing organisations in Saudi Arabia (2006)

The purpose of this paper is to evaluate the results from a survey of 175, ISO 9000 certified manufacturing companies in Saudi Arabia. This study is focused on the benefits achieved from ISO 9000 implementation, level of satisfaction with the standard, the anticipated steps after ISO 9000 implementation, factors influencing the choice of registration agencies […]


Companies gain financial rewards following implementation of ISO 9000 in Greece (2015)

Companies gain financial rewards following implementation of ISO 9000 in Greece (2015)

The purpose of this study is to explore the relationship between the acquisition of an ISO 9000 certification and the overall financial performance of the certified firms. More specifically, the study proposes a multidimensional conceptual framework, including “customers’ demand”, “ISO adoption”, “operation efficiency”, “market efficiency” and “overall financial performance”. The proposed conceptual framework was tested […]


Combined implementation of ISO 22000 and ISO 9001, proves a favourable effect on companies’ performance in Europe (2013)

Combined implementation of ISO 22000 and ISO 9001, proves a favourable effect on companies’ performance in Europe (2013)

The food industry is a very important and dynamic industrial sector in Europe that has flourished over the years, but its competitive position has been questioned (European Commission, 2011). The implementation of quality and safety practises can help food companies to stay competitive in the market. This paper explores the impact of the effective implementation […]


Excellence from ISO 9001 certified organisations in Cyprus (2007)

Excellence from ISO 9001 certified organisations in Cyprus (2007)

This report identifies ISO 9001’s contribution to the five enablers of the European Foundation for Quality Management (EFQM) excellence model (leadership, policy & strategy, partnerships & resources, human resources and management of processes). Research was conducted in Cypriot ISO 9001 certified organisations to evaluate the motives that lead them to certification, the difficulties they faced […]


ISO 9000 Standards prove to benefit companies (Greece 2001)

ISO 9000 Standards prove to benefit companies (Greece 2001)

This paper presents the results of a study on the contribution of ISO 9000 standards towards total quality management (TQM). For the purposes of this study, a TQM measurement instrument was developed and tested for its reliability and validity to measure TQM performance improvement in certified companies in Greek industry. This performance improvement was then […]


Evidence for the positive impact of ISO 9001 and ISO 15189 quality systems on laboratory performance – evaluation of EQA results (June 2018)

Evidence for the positive impact of ISO 9001 and ISO 15189 quality systems on laboratory performance – evaluation of EQA results (June 2018)

ISO 9001 and ISO 15189 have been established as continuative models for quality systems beyond national laws, mandatory standards and guidelines of expert associations regarding analytical and organisational performance of medical laboratories and transfusion services. The report reviewed more than 52,000 EQA results over a 19 year period, and the absence or presence of a […]


Italian Study identifies the benefits of accredited H&S management systems

Italian Study identifies the benefits of accredited H&S management systems

A study carried out by Accredia, the Italian Accreditation Body, INAIL, a public insurer, and AICQ, the Italian Quality Institute, has identified that companies with accredited certification of their health and safety management system (OHSAS 18001) provides businesses with a number of benefits. A total of large, medium and small 238 organisations responded to a […]


Innovation Dynamics and the Role of Quality Infrastructure (2012)

Innovation Dynamics and the Role of Quality Infrastructure (2012)

This report shows how the role of the infrastructure – standards, measurement, accreditation, design and intellectual property – can be integrated into a quantitative model of the innovation system and used to help explain levels and changes in labour productivity and growth in turnover and employment. The infrastructure is a key resource for the effective […]


Impact of Laboratory Accreditation on Patient Care and the Health System (2010)

Impact of Laboratory Accreditation on Patient Care and the Health System (2010)

Accreditation is emerging as a preferred framework for building quality medical laboratory systems in resource-limited settings. Despite the low numbers of laboratories accredited at the time of the report, accreditation was identified as having the potential to improve the quality of health care for patients through the reduction of testing errors and attendant decreases in […]


Standards needed to increase customer satisfaction and product comparability in Insurance Industry

Standards needed to increase customer satisfaction and product comparability in Insurance Industry

This report provides an overview of the opportunities for standards development in the insurance industry (particularly wholesale insurance) that emerged throughout this study, based on interactions with industry professionals and associations during workshops, informal discussions, and responses to an online questionnaire. The research showed that voluntary standards market approaches would be particularly suitable around product […]


Standards play a role in rebuilding a safer and more trusted financial services sector

Standards play a role in rebuilding a safer and more trusted financial services sector

This report is the outcome of a research project conducted between June and November 2013 which explored how voluntary standards markets might be applied to financial services regulation and sought to provide independent verification of their potential in the financial services sector. The central finding of this report is that voluntary standards could play a […]


Accreditation improves quality of care and clinical outcomes for Healthcare Services

Accreditation improves quality of care and clinical outcomes for Healthcare Services

The aim of this study was to evaluate the impact of accreditation programmes on the quality of healthcare services. A systematic review of literature concludes that there is consistent evidence that shows that accreditation programs improve the process of care provided by healthcare services. There is considerable evidence to show that accreditation programs improve clinical […]


Third party accredited certification support product safety

Third party accredited certification support product safety

A Europe-wide study conducted by the International Federation of Inspection Agencies (IFIA) has revealed that nearly 80% of products tested bearing the CE Mark through self-declaration of conformity (SDoC) did not comply with EU Regulations. The survey also found that 16% of products showed safety-critical failures, resulting in a high risk of shock or fire. […]


Spanish firms certified to ISO 22000 improve their services and achieve major external benefits

Spanish firms certified to ISO 22000 improve their services and achieve major external benefits

A study based on 105 responses of Spanish ISO 20000 (IT Service Management) certified firms (Cots, Casadeus and Marimom, 2016) by applying SEM, a multivariate statistical technique that is widely used in the literature, showed that certification contributed to significant benefits such as the marketing proposition, company reputation, the ability to satisfy existing and future […]


Portuguese ISO 9001 certified organisations show higher levels of improvement

Portuguese ISO 9001 certified organisations show higher levels of improvement

A study of 52 Portuguese ISO 9001 certified organisations (Fonseca, 2015) found that there is a positive relationship between the number of years that has an organisation has been certified to ISO 9001 and the highest level of recognition received by the same organisation with the EFQ Business Excellence Model. A copy of the report […]


ISO 9001 certification supports success for Spanish construction companies

ISO 9001 certification supports success for Spanish construction companies

Survey responses from 126 Spanish ISO 9001 certified construction companies (Prado-Roman et al, 2016) showed that: 74% agree that ISO 9001 is highly or extremely relevant for organisational process improvements 86% consider that ISO 9001 is highly or extremely relevant to achieve commercial success 74% consider that ISO 9001 is relevant for financial success 98% […]


ISO 9001 improves Greek service companies’ performance during economic downturn

ISO 9001 improves Greek service companies’ performance during economic downturn

An empirical study of 100 Greek service sector companies (Psomas, 2013) found statistically significant evidence that under a context of financial crisis and economic downturn, ISO 9001 certification contributes to increased customer satisfaction, prevention of non-conformities, and continuous improvement. A full copy of the report is available here.  


ISO 9001 certification has significant effect on Brazilian cardboard companies

ISO 9001 certification has significant effect on Brazilian cardboard companies

The organisational impact due to ISO 9001 certification was researched with a sample of 95 Brazilian cardboard companies (Prates, Alckmin and Viera, 2014) and concluded that ‘ISO 9001 certification has a positive and significant effect on production, purchasing, human resources and marketing performance’. A full copy of the report is available here.  


The benefits of adopting the Quality Management Standard, ISO 9001 as a small business owner

The benefits of adopting the Quality Management Standard, ISO 9001 as a small business owner

Customer research carried out by BSI, the UK Standards body, (BSI voice of the customer survey 2012 to 2015) has shown that as a result of implementing and gaining ISO 9001 certification: 50.6% of businesses attract new customers 50.6% report improvements in products or services 60.8% report an increase in trust in their business 61.8% of […]


The value of ISO 14001 in Australia and New Zealand

The value of ISO 14001 in Australia and New Zealand

A study was conducted by Monash University’s Department of Management in the Faculty of Business and Economics, aimed  to investigate the perceptions of Australian and New Zealand businesses with respect to the drivers for the adoption of the ISO 14001 environmental system standard. The report concluded that the benefits of accredited certification to this standard included […]


The Value of ISO 9001 for Australian and New Zealand Businesses

The Value of ISO 9001 for Australian and New Zealand Businesses

A study, conducted by Monash University’s Department of Management in the Faculty of Business and Economics, aimed to identify the operational and performance benefits of adopting ISO 9001 in Australia and New Zealand. Data for the study was collected by means of a questionnaire survey with 300 responses received from Australian businesses and 239 from […]


The value of accreditation for small conformity assessment bodies

The value of accreditation for small conformity assessment bodies

A survey was carried out in 2016 by UKAS, the UK accreditation body, to capture feedback on the value of accreditation for conformity assessment bodies that have stable scopes in established technical sectors. It confirmed that these businesses derive both internal and external commercial benefit from their accredited status: 93% of respondents agree that accreditation […]


Accreditation plays a significant role in facilitating trade, employment and GDP

Accreditation plays a significant role in facilitating trade, employment and GDP

Economic research carried out by the New Zealand Institute of Economic Research (NZIER), a specialist consulting firm, reveals that accreditation facilitates $27.6 billion of New Zealand exports – over 56% of total exported goods. Exporters need to be known and recognised overseas as delivering high-quality, safe good and services to market. IANZ, the New Zealand […]


Accredited Proficiency Testing laboratories perform better

Accredited Proficiency Testing laboratories perform better

A study conducted by CALA, a Canadian Accreditation body, carried out comparisons between accredited and non-accredited laboratories providing results to a CALA proficiency testing (PT) programme. The data involved  inorganic tests, organic tests and microbiological tests. In all cases examined, the percentage of both ‘Questionable’ and ‘Unsatisfactory’ performance was higher for non-accredited laboratories than for accredited […]


What ISO standards can do for you as an SME

What ISO standards can do for you as an SME

As a small to medium-sized enterprise (SME) looking to expand your business, this ISO brochure shows you how ISO International Standards can enhance your business as they have done for thousands of other small enterprises before you.


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