The benefits of adopting the Quality Management Standard, ISO 9001 as a small business owner

Customer research carried out by BSI, the UK Standards body, (BSI voice of the customer survey 2012 to 2015) has shown that as a result of implementing and gaining ISO 9001 certification:

  • 50.6% of businesses attract new customers
  • 50.6% report improvements in products or services
  • 60.8% report an increase in trust in their business
  • 61.8% of businesses have seen a reduction in the likelihood of mistakes

Further details are available on the BSI website.

Can you suggest a case study or research report to include on business benefits?