An AEO is an economic operator who, by satisfying certain criteria, is considered to be reliable in their customs related operations throughout the European Union (EU). Depending on the type of AEO authorisation applied for and granted, these can include either easier access to certain customs simplifications, special procedures, deferment guarantee reductions/waivers or certain facilitations […]
The Lincoln Electric Company of Canada, a large multinational employing over 10,000 staff, has a Welding wire and manufacturing plant in Toronto, Ontario. The plant has three divisions housed in one facility, each with different energy needs. Two divisions produce steel welding wire, and the third makes industrial welding machines. Lincoln Electric sells diesel-driven DC […]
NTUC Fairprice, a supermarket chain based in Singapore, estimated the total benefit of implementing standards in its procurement, warehousing / distribution and retail functions to be SGD 13.6 million (USD 10 million) over a ten year period. Further information is available on the ISO website.
Colombian plastics company, Gerfor, which focuses on the manufacturing of PVC pipes and accessories, attributed 47% of total sales revenues to contracts for which compliance with standards (primarily ISO 9001) was considered essential to winning the sale. The company also reduced PVC resin inspection and analysis time from four hours to 15 minutes by following […]
Danper is a large agro-exporter company in Peru, with total revenues of USD 88 million in 2010, derived almost entirely from exports to the USA, Europe and other markets. Asparagus and artichokes are by far the most important produce, and its business comprises of three major lines; preserved good, (77% of sales), fresh produce (21%) […]
Botswana brick manufacturer Lobatse Clay Works produces in excess of 30 million units per year. It employs 175 people including six temporary workers and interns. It has revenues in excess of 64 million Botswana Pula (BWP), equivalent to about USD 9.73m. The company estimated standards as having a positive impact of 4.96% on earnings before […]
Nanotron Technologies, a German information and communications technology company, achieved 14 % cost savings and 19 % increase in sales revenue by using standards, equivalent to almost 33 % of overall annual sales revenue. Further details is available on the ISO website.
A 0.43 % contribution to total revenue by using standards was reported by Indonesian precast concrete manufacturer, PT Wijaya Karya (WIKA). This equates to IDR 1.05 billion (USD 115 000) (annually), and close to 6 % of the annual EBIT. WIKA BETON is one of the subsidiaries of PT Wijaya Karya (Persero) – Tbk (WIKA), […]
Conematic Heating Systems, a privately owned company employing about 20 people, is a supplier of home heating technology, supplying advanced heating appliances to the North American domestic market. As a small company with only large competitors in the heating industry, scalability is imperative if Conematic is to accelerate production and compete with larger competitors. ISO 9001 provides […]
The 2017 Good Governance Report, published by the Institute of Director’s (IOD) flagship corporate governance publication which ranks the UK’s largest listed companies based on their corporate governance performance, now uses accredited certification to ISO 9001 as one of the data sources. The IOD supports, represents and set standards for business leaders in the UK. […]
This article, written by Basak Manders and Henk J. de Vries from the Rotterdam School of Management Erasmus University, summarises key results from 42 scientific studies showing that implementing ISO 9001 does enhance financial performance. The researchers looked at financial indicators such as return on assets, sales, investment and equity, and profit margin, profitability, increased […]
A survey covering quality management system development, certification, accreditation and economic benefits, using a variety of research tools to judge the awareness and use of accredited certification to ISO 9001 by purchasing organizations. Research included a survey of purchasing organizations (the present and potential customers of ISO 9001 certified suppliers); interviews with some of these; survey of […]
Research based on over 300 Taiwanese companies across the manufacturing and service industries concluded “after summarizing the empirical results, we arrive at the following statement: ISO accreditation can enhance the business performance of an enterprise” (Wu & Chen, 2012). The Balanced Scorecard and Activity Based Costing methods were used to compare performance between companies that […]
Research conducted in Brazil on 44 ISO 9000 certified companies over a 12 year period demonstrated that QMS certification has a direct link to increased sales revenue, reduced cost of goods sold and increased asset turnover ratio. The nature of the companies surveyed also enables the report to conclude that a variety of organisations can […]
A study of 52 Portuguese ISO 9001 certified organisations (Fonseca, 2015) found that there is a positive relationship between the number of years that has an organisation has been certified to ISO 9001 and the highest level of recognition received by the same organisation with the EFQ Business Excellence Model. A copy of the report […]
A comprehensive literature review of 82 scientific studies relating to ISO 9001 and ISO 14001 (Tari, Molina-Azorin and Heras, 2012) concludes that both management system standards provide clear benefits on operational. people and customer performance. Download a copy of the review.
The results of a survey in Australia and New Zealand manufacturing and service companies showed a positive and significant relationship between certification practices (implementation, organisational commitment, and planning) and operational performance (Feng, Terziovski and Samson, 2008). A full copy of the report is available here.
A study of 288 ISO 9001 certified Spanish companies found that 65% of companies obtained very high levels of internal and external benefits (Casadesus and Gimenez, 2000). A full copy of the report is available here.
70 companies listed on the Singapore Stock Exchange were examined to investigate the association between ISO 9001 certification and financial performance (Sharma, 2005). The research concluded that ISO 9001 certification is associated with significant improvements in profit margin, growth in sales, and earnings per share. These improvements are driven largely through operational efficiencies following the […]
The financial impact of ISO 9001 certification was investigated by tracking the financial performance from 1987 to 1997 of all publicly traded ISO 9001 certification firms in the US (Corbett, Montes-Sancho and Kirsch, 2005). Results confirmed that ISO 9001 certification leads to significant improvements in financial performance, that are also sustained after the initial certification […]
Research carried out by Harvard Business school (Levine and Tofel, 2010) among 1000 organisations, 500 with and 500 without Quality Management Systems implemented and certified, found that ISO 9001 certified organisations had a 9% higher turnover (and higher profit), higher salary levels, and in combination with ISO 14001, produced less waste and fewer incidents. A […]
A survey of more than 500 Spanish companies with ISO 9001 certification (Prado-Roman et al, 2016) concluded that more than 80% reported an increase in customer satisfaction and loyalty, and a reduction in complaints and product defects. A full copy of the report is available here.
Survey responses from 126 Spanish ISO 9001 certified construction companies (Prado-Roman et al, 2016) showed that: 74% agree that ISO 9001 is highly or extremely relevant for organisational process improvements 86% consider that ISO 9001 is highly or extremely relevant to achieve commercial success 74% consider that ISO 9001 is relevant for financial success 98% […]
An empirical study of 100 Greek service sector companies (Psomas, 2013) found statistically significant evidence that under a context of financial crisis and economic downturn, ISO 9001 certification contributes to increased customer satisfaction, prevention of non-conformities, and continuous improvement. A full copy of the report is available here.
73 Chinese manufacturing firms were examined, by longitudinal data from 2009 to 2012, to investigate the effects of ISO 9001 certification in their sustainability goals (Wang, Lin, and Weber, 2016). It was found that ‘companies with certified management standards gain higher efficiency in pursuing their sustainability goals than those that are not certified. Moreover, firms […]
The effects of ISO 9001 certification were investigated with a survey of 1150 managers from 924 organisations in the USA (2002), comparing the performance of organisations with control groups that had not been ISO 9001 certified (Naveh and Marcus, 2005). Empirical evidence shows that there is a positive effect of ISO 9001 certification in the […]
The organisational impact due to ISO 9001 certification was researched with a sample of 95 Brazilian cardboard companies (Prates, Alckmin and Viera, 2014) and concluded that ‘ISO 9001 certification has a positive and significant effect on production, purchasing, human resources and marketing performance’. A full copy of the report is available here.
The relationships between management practice prescribed by ISO 9001 and both quality outputs and business performance, were tested with data gathering in 2007 from 418 Australian ISO 9001 registered manufacturing plants, using advanced statistical techniques (Singh, 2008). The results support the existence of positive relationships between the implementation of ISO 9001 management practices and most […]
The effect of ISO 9001 certification in innovation performance were investigated with 220 survey responses from Australian companies of different sectors (Terziovsky and Guerrero, 2014). The conclusions support the view that ‘ISO 9001 certification has a positive impact on process innovation performance measures such as restructuring, and to apply the internal customer concept. ISO 9001 […]
Customer research carried out by BSI, the UK Standards body, (BSI voice of the customer survey 2012 to 2015) has shown that as a result of implementing and gaining ISO 9001 certification: 50.6% of businesses attract new customers 50.6% report improvements in products or services 60.8% report an increase in trust in their business 61.8% of […]
A study, conducted by Monash University’s Department of Management in the Faculty of Business and Economics, aimed to identify the operational and performance benefits of adopting ISO 9001 in Australia and New Zealand. Data for the study was collected by means of a questionnaire survey with 300 responses received from Australian businesses and 239 from […]
To gain insight into the impact of ISO 9001 certification on businesses, the Certification and Accreditation Administration (CNCA) and UNIDO jointly conducted a survey into the effectiveness of ISO 9000 quality management system certification in China. The results showed that: 43% said that the most important reason was to gain market access or to respond […]
This publication is intended to assist businesses and individuals to demonstrate the tangible benefits that standards bring to organisations – and, more generally, to citizens and society, by: Highlighting how standards create value for the organizations that use them, and how we calculate the value of standards, and Providing factsheets of case studies that quantify […]
This video, produced by CEN/CENELEC, shows how standards can help SMEs. The video can be viewed on YouTube.