Research
Australian and New Zealand companies improve operational performance with ISO 9001 certification
The results of a survey in Australia and New Zealand manufacturing and service companies showed a positive and significant relationship between certification practices (implementation, organisational commitment, and planning) and operational performance (Feng, Terziovski and Samson, 2008).
A full copy of the report is available here.
![Australian and New Zealand companies improve operational performance with ISO 9001 certification](https://business-benefits.org/wp-content/uploads/Manufacturing-technology-management.jpg)