The value of ISO 9001 for businesses

To gain insight into the impact of ISO 9001 certification on businesses, the Certification and Accreditation Administration (CNCA) and UNIDO jointly conducted a survey into the effectiveness of ISO 9000 quality management system certification in China.

The results showed that:

  • 43% said that the most important reason was to gain market access or to respond to customer pressure or tender requirements
  • 98% of the organisations surveyed said that regardless of the overall cost, the implementation of ISO 9001 had been a good or very good investment
  • Most of the certified organisations said that they obtained substantial benefits from the implementation of an ISO 9001-based QMS. 9% of the certified organisations estimated that it brought a benefit of up to RMB 100,000 in either cost savings and / or increased profit. 39% believed it delivered between RMB 100,000 to 1,000,000 (circa. US$15,000 to US$ 150,000).
  • 37% estimated that it could bring more than RMB 1,000,000 of benefits.

A full copy of the report is available on the UNIDO website.


Can you suggest a case study or research report to include on business benefits?