Case Study

ISO 15189 accreditation boosts revenue for PathLab Medical Laboratories ltd.

PathLab Medical Laboratories Ltd is a privately owned, multidisciplinary laboratory based in Hong Kong. The laboratory was one of the earlier private sector laboratory to gain accreditation to ISO 15189. While the laboratory has been trading for over 40 years, the award of accreditation provided a step-change in revenue.

Although the driver for accreditation was to upgrade and organise the internal systems and processes, and to ensure the quality of the test procedures, many other benefits were realised:

• Staff morale improved and there was a sense of internal pride
• The laboratory could pinpoint problem areas and address them
• Hiring of staff was easier, and training and competence monitoring is well organised
• The laboratory is now eligible for new areas of business such as clinical trials and government tenders.
• Improved reputation