Research Paper
ISO 9001 improves Greek service companies’ performance during economic downturn

ISO 9001 improves Greek service companies’ performance during economic downturn

Overview

An empirical study of 100 Greek service sector companies (Psomas, 2013) found statistically significant evidence that under a context of financial crisis and economic downturn, ISO 9001 certification contributes to increased customer satisfaction, prevention of non-conformities, and continuous improvement.

A full copy of the report is available here.

 




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