Research

ISO 9001 improves Greek service companies’ performance during economic downturn

An empirical study of 100 Greek service sector companies (Psomas, 2013) found statistically significant evidence that under a context of financial crisis and economic downturn, ISO 9001 certification contributes to increased customer satisfaction, prevention of non-conformities, and continuous improvement.

A full copy of the report is available here.

 

ISO 9001 improves Greek service companies’ performance during economic downturn

Economies

Standards

Sustainable Development Goals

Decent Work And Economic Growth

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