Research Paper
Australian and New Zealand companies improve operational performance with ISO 9001 certification

Australian and New Zealand companies improve operational performance with ISO 9001 certification

Overview

The results of a survey in Australia and New Zealand manufacturing and service companies showed a positive and significant relationship between certification practices (implementation, organisational commitment, and planning) and operational performance (Feng, Terziovski and Samson, 2008).

A full copy of the report is available here.

 




Can you suggest a case study or research report to include on business benefits?