Organisations that use standards and accredited conformity assessment have higher levels of satisfied customers, more efficient ways of working, better control of their costs, and greater control over their internal processes and competence of staff.
Standards and accredited conformity assessment can therefore help to improve the quality of products and services, strengthen the resilience of IT systems and resources, manage assets better, and improve the attractiveness of your products and services in the market. These case studies, research papers and supporting material show how businesses are gaining internal benefit and improved quality assurance.
Independent Vascular Services (IVS) Ltd specialises in the provision of high quality, comprehensive vascular services to both NHS and private sector hospitals in England, UK. In 2014 IVS became the UK’s first vascular laboratory to gain UKAS accreditation under the Improving Quality in Physiological Services (IQIPS) scheme. IVS used feedback (or non-conformities) comments from the […]
ISO standards help the business to comply with regulations, in conjunction with third-party certification by an accredited certification body, and they also help demonstrate to potential customers and authorities that they are providing quality services. The lack of any specific national regulations in the diving instructor sector,has led many countries to adopt the ISO series of standards on recreational […]
Italy’s Workers’ Compensation Authority, INAIL, the national governmental institute for insurance against accidents at work, offers businesses up to 28% on the cost of insurance premiums for businesses who hold accredited certification to the Health and Safety management systems standard, OHSAS 18001. INAIL can offer lower premiums as it has seen that OHSAS 18001 has […]
Accreditation of laboratories under the Drinking Water Testing Standard Scheme (DWTS) significantly reduces the burden of Drinking Water Inspectorate (DWI) audits, as the need for the Regulator to routinely audit or inspect the laboratory is removed. Conversely, if a laboratory chooses not to adopt DWTS, they will be subject to risk-based vertical audits, including audits […]
This report provides an overview of the opportunities for standards development in the insurance industry (particularly wholesale insurance) that emerged throughout this study, based on interactions with industry professionals and associations during workshops, informal discussions, and responses to an online questionnaire. The research showed that voluntary standards market approaches would be particularly suitable around product […]
This report is the outcome of a research project conducted between June and November 2013 which explored how voluntary standards markets might be applied to financial services regulation and sought to provide independent verification of their potential in the financial services sector. The central finding of this report is that voluntary standards could play a […]
The aim of this study was to evaluate the impact of accreditation programmes on the quality of healthcare services. A systematic review of literature concludes that there is consistent evidence that shows that accreditation programs improve the process of care provided by healthcare services. There is considerable evidence to show that accreditation programs improve clinical […]
A Europe-wide study conducted by the International Federation of Inspection Agencies (IFIA) has revealed that nearly 80% of products tested bearing the CE Mark through self-declaration of conformity (SDoC) did not comply with EU Regulations. The survey also found that 16% of products showed safety-critical failures, resulting in a high risk of shock or fire. […]
A study based on 105 responses of Spanish ISO 20000 (IT Service Management) certified firms (Cots, Casadeus and Marimom, 2016) by applying SEM, a multivariate statistical technique that is widely used in the literature, showed that certification contributed to significant benefits such as the marketing proposition, company reputation, the ability to satisfy existing and future […]
A study of 52 Portuguese ISO 9001 certified organisations (Fonseca, 2015) found that there is a positive relationship between the number of years that has an organisation has been certified to ISO 9001 and the highest level of recognition received by the same organisation with the EFQ Business Excellence Model. A copy of the report […]
Survey responses from 126 Spanish ISO 9001 certified construction companies (Prado-Roman et al, 2016) showed that: 74% agree that ISO 9001 is highly or extremely relevant for organisational process improvements 86% consider that ISO 9001 is highly or extremely relevant to achieve commercial success 74% consider that ISO 9001 is relevant for financial success 98% […]
An empirical study of 100 Greek service sector companies (Psomas, 2013) found statistically significant evidence that under a context of financial crisis and economic downturn, ISO 9001 certification contributes to increased customer satisfaction, prevention of non-conformities, and continuous improvement. A full copy of the report is available here.
The organisational impact due to ISO 9001 certification was researched with a sample of 95 Brazilian cardboard companies (Prates, Alckmin and Viera, 2014) and concluded that ‘ISO 9001 certification has a positive and significant effect on production, purchasing, human resources and marketing performance’. A full copy of the report is available here.
Customer research carried out by BSI, the UK Standards body, (BSI voice of the customer survey 2012 to 2015) has shown that as a result of implementing and gaining ISO 9001 certification: 50.6% of businesses attract new customers 50.6% report improvements in products or services 60.8% report an increase in trust in their business 61.8% of […]
A study was conducted by Monash University’s Department of Management in the Faculty of Business and Economics, aimed to investigate the perceptions of Australian and New Zealand businesses with respect to the drivers for the adoption of the ISO 14001 environmental system standard. The report concluded that the benefits of accredited certification to this standard included […]
A study, conducted by Monash University’s Department of Management in the Faculty of Business and Economics, aimed to identify the operational and performance benefits of adopting ISO 9001 in Australia and New Zealand. Data for the study was collected by means of a questionnaire survey with 300 responses received from Australian businesses and 239 from […]
A survey was carried out in 2016 by UKAS, the UK accreditation body, to capture feedback on the value of accreditation for conformity assessment bodies that have stable scopes in established technical sectors. It confirmed that these businesses derive both internal and external commercial benefit from their accredited status: 93% of respondents agree that accreditation […]
Economic research carried out by the New Zealand Institute of Economic Research (NZIER), a specialist consulting firm, reveals that accreditation facilitates $27.6 billion of New Zealand exports – over 56% of total exported goods. Exporters need to be known and recognised overseas as delivering high-quality, safe good and services to market. IANZ, the New Zealand […]
A study conducted by CALA, a Canadian Accreditation body, carried out comparisons between accredited and non-accredited laboratories providing results to a CALA proficiency testing (PT) programme. The data involved inorganic tests, organic tests and microbiological tests. In all cases examined, the percentage of both ‘Questionable’ and ‘Unsatisfactory’ performance was higher for non-accredited laboratories than for accredited […]
As a small to medium-sized enterprise (SME) looking to expand your business, this ISO brochure shows you how ISO International Standards can enhance your business as they have done for thousands of other small enterprises before you.